I have a 2013 Troll.
The roof was replaced under warranty by AL.
I was unaware of a problem but was informed that the roof needed replacing when the Troll was being serviced.
I was led to believe that the roof had been incorrectly stored before fitting.
The internal board of the new roof is one piece whereas the old one was 3 separate pieces.

TonyP

Thanks, how old was it when roof was replaced?

I cannot find the paper work but I believe it was done in 2015. The van was new in April 2013.

I would be surprised if that was the case, I'm assuming that the gasket is designed to seal the roof, otherwise water is very likely to get in particularly when towing in heavy rain? Never had a problem until these gaps appeared.

There were no obvious gaps anywhere around our roof. I think the problem was about the roof surface.
On our previous Eriba, a 2008 Triton from Eriba UK, there were large gaps between the seal and the roof along the sides, these should have been reduced by trimming the front and back edges of fibreglass pop top. However there was never any ingress presumably because of the upstand around the interior roof hole.

Well it was all very vague at the time. Jason ordered the roof to be replaced but had left before the work was done. I just remember being told that the roofs had been stored badly before construction.
The front roof clamps now have to be screwed down to secure the roof during transit. Apparently the new shape is aerodynamically predisposed to fly! This was never an issue with the previous generation of Eribas. In our Troll both of us have trouble pulling the clamps down to release or locate them.
TonyP

I met a fellow Eriba owner a couple of years ago who had bought a 2013 Triton new from AL, his roof was also warped, his problem became evident when it rained, the water would pool on the roof and then eventually the roof would tip with the weight releasing the water onto the lower roof. At the time he was having an on going discussion with AL to get it resolved, he proved the problem with a straight piece of wood going across the roof, their was a dip that allowed the water to pool.

It may be worth contacting AL to see if they can elaborate further on the roof problem. You can also find threads on another Eriba forum for a 2013 Triton with a "bowed" roof that was replaced under warranty so yours is not an isolated case. Even though your two year bodywork and electrical/mechanical warranty has finished I would think you have a good case for Hymer to investigate further for you if they have been replacing them under warranty, and you have evidence from the various Eriba forums.

Thanks for the comments so far. I think it could be worth a call to AL next week to see what they say.

Thanks Colin, that's a good point. I have looked at this avenue on line, my understanding is that you have 6 years to make a claim re "fit for purpose" under sale goods act. This clause can only be taken up with the supplier (AL) not the manufacturer. I will make some calls next week and see where it takes me.
Mark

As previously mentioned it has always been my understanding that the edge trim on the pop top roof is NOT a weather or water seal - just an edge trim to the rough fiber- glass edge, for cosmetic finnish. My 2001 Puck L has always had a quite large gap at the leading edge, as the roof seems to warp upwards - never had the slightest problem with water ingress !

I don't think that in English Law there is a "Fit For Purpose" time scale, but I seem to remember that a Test Case came out on the side of 10 years for one example ? But it shouldn't need to go to Court to find out ! There are obviously warped roofs about !

I'm sure that if you can catalogue as many Hymer accepted cases of responsibility for any such problem. it will help your case :) Good Luck :)