There's an interesting discussion over on FB Eriba about a pop top seal mod recommended by Hymer.
This involves cutting out 4 bits from the rubber to allow trapped water to drain away.
I can see exactly why they are dping it - I get water trapped under my top. However, I know about it and have my own method of dealing with it that works without physical modification.
Now, it may be that Hymer can argue that this work must be done to maintain a valid warranty, but it does seem odd that the work was done without prior consent of the owner.
Perhaps it would be a good idea to query this if you are taking your van in for service. It may be that not all dealers are doing this - AL are.