Quote: eribaMotters wrote in post #15

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I wonder if any distributors bother to follow forums such as this. It would be beneficial to both parties if they did.

Colin

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Follow up to an earlier follow up post!

Our pride an joy is now sitting in Travelworld Stafford while the rear panel dries out. We were caught out by the window seal recall in 2018 and had the windows refitted by Lowdhams Nottingham. The last habitation service by Travelworld in 2019 showed extremely high moisture readings in the rear panel. It appears that the refitting was not carried our correctly (Travelworld’s guess). The whole rear panel is soaked and TW will only refit the window when the panel has properly dried out. The real gripe is that there was no problem before the recall.
First trip of the year is now cancelled - wish I could send someone a bill! Luckily the repair is under warranty (good reason to keep the annual service and habitation survey up to date).

Capn C

We had exactly the same problem with our 540. The van was subject to a window seal recall and seals were replaced at Leisure Vehicles in Tebay the rear window leaked and we took it to Travelworld in Stafford and they told us the seal had been incorrectly fitted causing the leak. We won't be going back to Tebay their service is terrible, we listed warrantly work to be done on the van when we first bought it,waste pipes not connected, locker doors split, washroom door not closing properly most of the problems were sorted but out of 5 lockers that needed replacing they only fitted one (this after them having 5 months notice to get the replacements) Next trip to Tebay to get the other 4 doors fitted (240 mile round trip and an overnight stay) we found they hadn't got them! 3 months later a parcel of 4 doors arrived at our house with no explanation as to why they were sent to us. Wouldn't touch them at Tebay with a barge pole extension kit. They have offered to do the next water ingress test for free (how kind) but we're going back to Travelworld where they actually listen andmake notes on a job sheet of what you need to have done.

Denise & Phil

We had the rear window seal changed again at Lawdhams Huddersfield in March when we went to collect it, it was the start of The Covid lockdown.
I had taken a damp meter with me to make sure it had been dried out completely the readings on the paper work were around 24 and was told this was ok, when I checked it I found reading around 37 not being to impressed with this I asked for a Technician to check it the Technician then confirmed the readings I had got.
I wanted to leave it but was convinced to take it on the understanding that if it was still the same in 3 months time they would come to me to check it Covid has got in the way of that and I do understand. But I am still getting readings on the 16th June at 41,42,43,36,and 28 below the seating, I have emailed and phoned them leaving a message but as yet had no reply I see they are up and running for sales but don’t seem to be up and running for service.

I am at that point but Hymer I’m told are shut down at the moment but you’re right service is not good enough even given Covid although we love the van it stacking up to be the worst we had quality wise we’ve been Caravanning for 30 years.

Hi Harry

Not read this thread before - what an infuriating tale of incompetence and couldn't care less service. You must be so fed up.

Having been a member of the Forum on and off for a few years I am stunned how the dealers seem to get away with such shoddy service with what is seen by many as a quality product. The odd thing is the inconsistency. Some people seem to get terrible service from a dealer whilst others experience with the same dealer is OK.

We bought from AL in Poole and dealt with Cameron, who was superb throughout the process. However we live a day's drive away and so using them for service is impractical. We have used ALV at Tebay and the service we have had has been good but I have read on this thread, and on others, that people's experience has been less good and they have sworn never to use them again.

I wonder if part of the problem is that there are so few dealers that most of us have little choice who to use. Perhaps we need more dealers and this might drive up standards of servicing. A new dealer has apparently just opened in Southport, nearer to me than Tebay, so perhaps I will give them a try.

I do hope that you get this seal and damp problem sorted out sooner rather than later.

MikeT

I’d like to repeat our experience.

Seal recall - back to Lowdhams.

Massive leaks through rear window.

Travelworld Stafford discovered the problem, removed the window, dried out the wall (over a number of weeks), refitted the window properly, valeted the van, on their own initiative ordered two new cushions which were lightly stained by damp. Regular email updates. Cost - £0 , all under warranty despite us not having purchased the van from them.

Maybe a little expensive, but I would not take my van anywhere else.

Capn C

we have only had our Triton for a couple of years and haven't had any damp problems (purchased from AL and last services at Lowdhams Nottingham). The damp warranty finishes this year so will probably go for a local mobile service (there is one locally who has lots of good reviews). However, I usually go by the mantra "if you want something doing well, do it yourself" so keeping an eye on the damp situation myself. Purchased a good meter with a remote sensor (much easier than the cheap all in one units which are too big to get into some of the window gaps) . Made a thinner extended probe to get into the gaps at the top of the windows which the remote sensor still wouldn't get into. Basically take readings at about 100 positions throughout the van and record them in excel with a record of what the weather conditions and storage was at the time.

All a bit pedantic I am sure but I give it a go every now and again when I feel like having a go (have plenty of time).

It will be interesting to see if and how things change over time. So far the results are good. Worse readings are usually at the bottom of windows between 10 and 16%. The results were very similiar to the result sheet from Lowdhams last year.

Hopefully I am just wasting my time.