Hi All,
I have a 530 60th Edition, bought new here in France in September last year. I have been waiting ever since for the shower kit which was ordered by the Dealer at the time of purchase. Is this sort of delay normal? Also the Dealer cannot get hold of parts that need replacing under Warranty. Is this the sort of After Sales Service that Eriba/Hymer normally provide? If it is, I cannot understand the reputation that this brand enjoys.

There is a delay with parts from Hymer, I required a new lifting roof clamp which the caravan technician broke whilst carrying out a service last September, the dealership ordered me one free of charge however it took six months for it to arrive.

It's not impossible that if parts are in short supply Hymer will have vans that are almost finished in store awaiting those items. Their natural inclination will be to use the first parts that arrive to complete the stored vans and get them out the door and invoiced asap. That brings in a lot more cash than sending, say, a few roof springs to a dealership for a warranty repair.

Hi,
I think it’s only fair to point out the dire state of industrial supply at the moment.
I spend half of my working day trying to find solutions for customers who are being told they will have to wait until November for parts where we would normally stock 100’s. This could be anything from a £4000 display to a £5 connector, and it’s not isolated to just our suppliers/manufacturers.

I don’t think that Hymer are the most responsive of manufacturers but I do have some sympathy for their manufacturing department.

We had to wait 3 months for a traumatic water heater after we picked up our troll last year, so I know how frustrating it is to be on the receiving end (or NOT RECEIVING END😳)
I realised how I’d become used to getting whatever I wanted in short order, and I have to say that the waiting experience made the final product more appreciated. (Yes, we had to wait 8 months for the Troll in the first place!)

Just hang in there.

Quote: Inspecta_Gadget wrote in post #5

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We had to wait 3 months for a traumatic water heater

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🤣 I do call them traumatic tbh, but didn’t intend it on that post!

It’s an unfortunate brand name, a bit like Rwanda’s ‘Saga’ with the insurance.

This would be a good thread in it’s own right! - any more suggestions?

Ordered a 540 August 2021 for delivery Jan 2022. Then was told in January 2022 it would be early May. Guess what, still waiting and the dealer rings and emails and never gets a reply…..German efficiency….. not now I am afraid. I have had to cancel 2 holidays

If you ordered it with Al-Ko ATC fitted then it's likely to be lined up in a field somewhere in Southern Germany with several thousand others waiting for parts. The Al-Ko units that operate the system were made in Ukraine and supply stopped when the Russians invaded. Just one of the supply chain issues facing all caravan makers. UK built vans are being sent to dealers sans ATC, with a promise to fit once they're available again.

Quote: Marcel Devereux wrote in post #8

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Ordered a 540 August 2021 for delivery Jan 2022. Then was told in January 2022 it would be early May. Guess what, still waiting and the dealer rings and emails and never gets a reply…..German efficiency….. not now I am afraid. I have had to cancel 2 holidays

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