#1

How long is the warranty on a brand-new van?

in Anything Eriba-related Thu Mar 03, 2016 10:34 pm
by Pepé Le Pew • | 2.753 Posts

Not the water egrets warranty but the parts and labour one which covers everything else. Is it 12 months, or 36 months like most cars?

I've looked on the Hymer website and can't find it there, and neither does it seem to say in the 2015 manual on here. That goes on at some considerable length about the ingress warranty and the conditions attached thereto, but doesn't actually mention the rest of it.

And is its length - whatever that is - country-dependent, or is it the same everywhere?

Does anybody know?

I apologise if it's staring me in the face and I've just missed it.

.

yy-R56kh


Last edited Thu Mar 03, 2016 11:43 pm | Scroll up
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#2

RE: How long is the warranty on a brand-new van?

in Anything Eriba-related Fri Mar 04, 2016 8:36 am
by Deeps (deleted)
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Over here in Germany it's 2 years although to be honest I've never actually seen it in print either. This guarantee period was stated to us upon taking ownership of the van.

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#3

RE: How long is the warranty on a brand-new van?

in Anything Eriba-related Sat Mar 05, 2016 9:34 am
by ElyClive (deleted)
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My last caravan was three years, but it had to have been serviced every year with approved service centre, so I am guessing it is the same.


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#4

RE: How long is the warranty on a brand-new van?

in Anything Eriba-related Sat Mar 05, 2016 10:44 am
by Poptop320 • | 2.638 Posts

New vans have a two year Hymer warranty as well as the 6 year water ingress warranty, only as long as it has been regularly serviced and damp checked.
The two year warranty is stepped:
1st year is comprehensive and includes all original fit components.
2nd year excludes tyres, glass, paint& brightwork, soft furnishings,carpets floor coverings,work surfaces, window catches, electrical connections,natural movement of internal doors and furniture, audio equipment.

It looks like the second year is excluding wear and tear items....

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#5

RE: How long is the warranty on a brand-new van?

in Anything Eriba-related Sat Mar 05, 2016 6:06 pm
by Deeps (deleted)
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Quote: Poptop320 wrote in post #4


It looks like the second year is excluding wear and tear items....


I've never actually seen that in writing anywhere but it would appear to be correct as it was during our 2nd year of ownership and attempting to make a claim against the discolouration that was happening to the bathroom/wc floor that Hymer only stated that they would be prepared to pay 60% of the cost of replacing as a measure of goodwill. I can't remember what the other 40% amounted to but needless to say we came away with open mouths stating that we'd learn to live with the odd colour.

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