Many thanks to those who have responded, particularly those who are on holiday or should be working... Randa's measurement of 370mm isn't too far away from my estimated 355mm, so I think I can say with some confidence that my van tow hitch sits at a 'normal' height when level. That leaves the car. Tipsywitch's measurement from their V70 at 410mm centre ball height clearly shows the culprit - as I suspected! Pepe's pointers of differing swan necks gives me hope for finding a replacement. Quite why mine is so tall, I really don't know, It could have been a specific requirement for a previous owner, perhaps. Oh, and Volvo customer care were pretty much as useless as I expected them to be, they 'didn't have that information to hand but if I care to contact the local main dealer, they would fall over themselves to help..'
The van did sit perfectly behind the Mondeo, but the poor old Mondeo, bless it, had a significant shortfall of horses beneath the bonnet which, thankfully, the Volvo provides in spades..
Giddy up!!
I'll follow up on a replacement swan neck and will report back with my findings and, hopefully, a report of a resolution..
Thanks once again to all..