Starting to be concerned as only a week to when we scheduled to sail and Pont Aven Ferry still in Brest under repair !

MMMMMMM, well they have changed our sailing 3 times now from Caen to Portsmouth, first time the boat wasnt built, second time booked in for repair and now another boat 4 days later ???????

Brittany Ferries have put out the the Pont Aven will resume schedule 12 May 2019 be it with 3 engines. Hope we don't start sailing in circles or never get there !!!

Looks like I got my hopes up too soon! Not heard officially but think its not sailing on the 12th as advised as per a tweet on their Twitter account from other passenger. Have tried calling but always engaged

Should have booked Le Shuttle. At least they only close or reduce services over certain weekends such as the 75th anniversary of the Normandy landings...

Have received email from BF saying unfortunately they have not been able to repair ship in time for the 12th May sailing so the next sailing from Plymouth-Santander is 14th May. Please call stating reference to make alternative arrangements . Guess what the number has been engaged most of the afternoon.
Managed to get through at about 6:30pm only to be told no space on Tuesdays sailing and next availability would be 19th May. Would we like to go France instead? First offered a place on Portsmouth- St Malo crossing then came up with Plymouth to Roskoff 12th May 11:00 pm arrival 07:30 am. Can you email me details regarding changes and travel allowances to cover costs from Roskoff to Santander ? Sorry cannot do that have to send it to your booking agent C&MC
I can give you my email address no sorry cannot do that !!!! what!!! . Beginning to see that BF are the seaways version of Ryanair!!!
Will be on phone to morrow to get on the tuesday Santander Ferry or I set you guys on them!!

Jeez, they don't make it easy do they? Hope you get everything sorted soon, you'll need a nice glass of something when you finally get there.

Gosh, if it's this hard getting into Europe it must be really difficult to get out of it...

I do hope this gets sorted for you, it's beyond belief!

We had a similar problem two years ago, same route too! We changed to land in France and pottered down the coast to Spain. We had an immediate refund of the price difference from the Caravan Club and 25% voucher from Brittany Ferries for our next trip. We spoke to Brittanny and they advised us that if we had booked directly with them we would have received an immediate 100% refund plus a free crossing of our choice. Plus they are open 24/7 which the Caravan Club isn't making it very inconvenient to change ferry bookings out of office hours. So we now book direct with the ferry company and have been really well looked after. It changed our holiday but we had an amazing time anyway. Hope you get it sorted out.

Pip1136: Unfortunately travel agents etc are going the way of chimneys and TV ariels, superseded by modern technology. Rarely does an agent have a better deal than the provider these days and you are restricted by having to go through these 3rd parties. Thinking it is good to have someone dealing with your problem is false hope. An agent is likely to be dealing with dozens of similar problems and they have to wait in line for each to get through. At least when you deal direct the person you speak to will be the one to fix the problem and has the options to give greater flexibility.

Going direct is my option 90% of the time and has been for 20+ years.