I've obviously got to much time on my hands.
Having visited the Eriba website, dealers in the UK page:- https://www.eriba.com/en/service-and-acc...ler-search.html it is obvious to a numpty such as myself that it could be considered a work of fiction, or at least very out of date.
So I worked my way through various links to :- https://www.eriba.com/en/service-and-acc...al-inquiry.html and sent this off.

"I have visited your UK site on the dealer search page https://www.eriba.com/en/service-and-acc...ler-search.html
Unfortunately nearly 1/2 of the dealers listed do not appear to be Eriba dealers.
The websites for Erwin Hymer Center Travelworld, Red Lion Caravans, Knowepark Caravans Ltd and Broad Lane Leisure Ltd make no mention of Eriba.
Also Leisure First Ltd seem to be a mirror company of Automotive Leisure Ltd, but with a non existent website.
I welcome your comments on these observations as it would make it a lot easier to source a van and servicing facilities if the information was correct and up to date."

I wonder if I will get a reply?

Colin

I have a reply:-

We can offer the following dealers:

Ø DeRed Lion Caravans

Ø Broad Lane Leisure

Ø Knowepark


These are all new dealers that we have been able to gain for ERIBA - but unfortunately they do not yet have any vehicles on site - the demonstration vehicles have not yet been produced / delivered - but the dealers can already advise, take orders, etc.

Unfortunately, Travelworld will leave the ERIBA dealer network and will concentrate fully on motorhomes and camper vans.

Automotive Leisure - this company is changing its name to Leisure First.

Due to the many corona-related delays, the Leisure First page is unfortunately not yet active.

However, this will be brought online as soon as possible and then Automotive Leisure will be completely shut down.



Here is a short list of our ERIBA dealers (some with vehicles, some without - because they are new):


Ø Knowepark

Ø Adventure Leisure

Ø Lowdham Huddersfield

Ø Red Lion Caravans

Ø Lowdham Nottingham

Ø Broad Lane Leisure

Ø Highbridge Somerset

Ø Leisure First (ex- Automotive Leisure)

Thank you for your kind response and sorry for the late reply.
HYMER Customer Office


And my reply:-

"Thank you for the reply, it clarifies some points.

You do however still have a major issue. Unless potential customers stumble across the relevant page on your website then they are totally unaware that some dealers distribute or service Eriba caravans. This would appear poor business practice that a dealership cannot bother to update its website homepage to reflect there new status.

May I assure you this is not an isolated opinion. In the UK are two thriving Eriba forums and members are both confused and in some cases annoyed at the lack of clarity of information available."

And they replied:-

"Thanks for the hint - we will contact the dealers and ask them to update the website.

Best regards

Hymer Customer services"

Derick,
easy mistake that many make. They are in fact "Adventure Leisure Vehicles" or "ALV" https://www.adventurelv.com/

Colin

Derek, have a look at #3

Here is a short list of our ERIBA dealers (some with vehicles, some without - because they are new):


Ø Knowepark

Ø Adventure Leisure

Ø Lowdham Huddersfield

Ø Red Lion Caravans

Ø Lowdham Nottingham

Ø Broad Lane Leisure

Ø Highbridge Somerset

Ø Leisure First (ex- Automotive Leisure)

Colin

Update, e-mail rant this evening sent to Hymer :-

Automotive Leisure/Leisure First has made some ground, but unfortunately that's it. You have a good number of Eriba owners in the UK and many potential owners who are being let down. Your dealer network that does not appear to be in the market to advertise, sell or service your vans. If you look at there websites the dealers identified in my earlier e-mails cannot be bothered to advertise Eriba caravans. Yes we have had lockdown and the dealer doors are closed, but they are receiving communications by phone and e-mail and so obviously working. Is this situation really good for the marque.

I personally am the owner of my fourth Eriba and very unhappy at the situation, as are many other owners on the UK forums. The Hymer/Eriba brand has in recent years suffered from very questionable build quality in particular cabinet work, water ingress, lighting, customer service etc.

I would urge you to look at this situation as although owners have been loyal to the brand over years the perceived quality of the product and support offered now seems to be sadly lacking and owners ultimately react with there chequebook.

Another dealer has joined the list, Highbridge Caravan Centre Ltd in Somerset.
At first it seems to be a mistake, but after digging through the links you get to this page http://www.highbridgecaravans.co.uk/prod...ns/caravans-new where you will find 7 vans on there way to the dealer in the form of 2 x Tritons and 5 x Trolls.No prices yet. You need to scroll down the page a fair bit.

Colin