At last dealer has got back to me with an apology ( after 2 weeks ), they can not work out what has gone wrong with the lock and have ordered me a new one.
Hopefully it will arrive next week and they will arrange to replace it, after much wailing and gnashing of teeth it looks as if I will be able to take the tape off the door.

That's great news I'm sure all will go well from now on

So two weeks later and still waiting for new lock, I have booked to go away at Easter and it is now looking like I am going to have to cancel.

Wenn Sie hier auf Links zu eBay klicken und einen Kauf tätigen, kann dies dazu führen, dass diese Website eine Provision erhält.

Werbung: http://www.ebay.co.uk/itm/HYMER-MOTORHOM...=item28102a0cf6

https://www.leisureshopdirect.com/carava...ouring-caravans

https://www.leisureshopdirect.com/carava...al-door-lock-lh

are any of these the door lock?

would
Brownhills,
AL,
Jandi
, be able to source a habitation door handle lock mechanism for you? you will need the number off side of eriba

cant believe how long the eriba has been in this unsecured state, surely they could of sent a pre used door lock while sourcing another..
am concerned the tape will take the paint off, please try to soak it first before removal xxx
P

Looks like the time has come for you to start "Stamping" Shouting"Threatening"Reporting" and generally make life as difficult for ALV as they have made it for you ! Make this affair as "Public" as possible ! Remind ALV that the internet is a powerful place.It would appear from your account of the problem, that the Law is 100% with you.

Good luck for a satisfactory and speedy outcome !

Totally in agreement, time for the gloves to come off and a lot of strong words to be had. This is just not good enough. Also agree threat of internet/review sites may provoke some action, nothing travels quicker than bad publicity.

As I am hoping to take the Troll away this Thursday for Easter I decided to take the door lock off this morning to see if I could identify what the problem could be, after undoing the four screws and pulling the lock away there appeared to be a 'Pinging' sound and the lock released, I examined the lock and everything appears to be fine but I think the problem is the 'L' shaped metal attached to the door handle that pushes the bolt in the lock back (See image attached) this looks as if it is sticking half way, I moved it back and forwards a few times and replaced the lock after a while it replicated the problem.

On the door lock the top plastic lug the engages the metal 'L' in the handle has some slight damage to it looking as it if has caught the edge of the metal and stuck.
Also looking at where the lock goes on the door you may notice where it has been fitted someone has cut the plastic on the door at the bottom to fit the lock, not sure if this means the lock is postioned slightly lower than normal and if this is causing the problem.

So far I have sprayed the metal 'L' on the handle with some silicone lubricant spray and have now managed to lock the door.
|addpics|5kp-2-3ef0.jpg|/addpics|

Certainly looks like the door plastic has been 'butchered' to make the lock fit ! Good news, in that, at least you'll be able to use the 'van for Easter :) :)

Good to see you have some progress, but I would not be happy with that as a fitting. Can you not go back to dealer and get this sorted out under warranty or not fit for purpose!! as it is. It is a right botch up and not to be expected form a dealership, complain to Hymer regarding the sales or lack of after sales and the poor quality work and they may lean on them with regards to their dealership with them.

Quote: Pepé Le Pew wrote in post #26

---

If you expect these vans to have the build quality that their price would imply, I think you'll be pretty disappointed. We've mentioned it before. The attention to detail and standard of finish, particularly in the bits you don't routinely see, is often very poor, and their quality control could do with some serious work.

It's nowhere near what you'd have every reason to expect from even a low volume car maker, never mind a big name, and that's despite paying a car price for one. Twenty grand buys you a pretty nice motor these days...

---

we have to bare in mind there is only one side of the conversation here on the forum.


perhaps have learnt from this thread,

in future reports to dealers about issues, the eriba owner and dealer, suggest a course of action, expectations, within the conversation / email, agreeable between both parties..

thus not leaving the customer wondering, worrying, about the next step.

Just to let you all know, I have sent the photograph from my last post to the dealer saying what I think the problem has been and also the fact the door had been butchered at the factory to fit the lock, also I do not know if I have cured it by lubricating it or if it is just a stop gap solution so I can get away for Easter, so far I have not had a reply, I have taken all the comments above on board, so far I have not been angry with the dealer only being very calm and patient.

The last email I had from the dealer was March 11th when they said they were still waiting for a new lock to arrive from Hymer, If there is no joy and I am still having problems with the lock when I get back I shall go direct to Hymer.