We are booked into a campsite on Anglesey for 3 nights in August, and paid in full last year when booking.
The site has announced that it intends to open on 13 July, subject to confirmation from Welsh Government, but that the facilities block will remain closed, so caravans and motorhomes need to be independent for sanitary purposes.

For medical reasons, I cannot use a pop up toilet/shower tent, nor would I wish to, as we always use site facilities.

My question is, if the site is not providing facilities which I require, do I have a right to a full refund of the total cost, and if so, is there legislation I can quote when contacting the site?

Any help would be much appreciated.

Cheers Mark

I think you have every right for a full refund. You have paid for something which they cannot provide. I was booked for three weeks in June and another three weeks in September on a site in Devon. Obviously June was a non starter but they wrote to me to say that although they will be open in September there will be no toilet blocks open. As this was not suitable they immediately offered a full refund of deposits or to rebook for the same times next year at this year's prices which I think will be a significant reduction. As I have gone to this site for several years I took the latter option.

Stewart

Hi Mark

I had a few bookings for stays from June through to July. They each rang me up and I cancelled all because of uncertainty with facilities.Got my money back no problem. On one small none "Club" one I had paid a small deposit and I told them to hang on to it as I would be visiting again later in the year or early next season.
Like Stewart I don't think you should have a problem. I would make contact asap.

MikeT

hi Randa

You are right. I got a phone call on Friday from a guy from a C & CC site. He was lovely and we talked about us moving a cancelled booking forward as they were giving us priority to re-book. We declined as we are not really sure about things and he said he would put us down for a refund.

MikeT

Under the sale of goods and services act [ implied terms], they must be able to supply the services you booked or give a full refund.

Don't know if this will help, it's called The Package Travel & Linked Travel Arrangements Regulations 2018 . They are by law required to return your money in full as cash not credit within 14 days!!. Well, we have just waited 72 days before we were refunded for a holiday and we only got that as it was more than £100 and paid through our Credit Card. Evidently Covid has brought on many laws of it own!!!

You entered into a contract as soon as money changed hands if they cannot provide the facilities/services advertised at that time you have the right to a full refund or credit note if you so wish...

Ray

Re post 5 above.

Our refund from C & CC apparently arrived in our account on Monday - not bad going at all.

( We also had a TUI holiday to Agadir in late March cancelled because of Covid & we got our full money back in 5 weeks which was great going compared to what some friends have gone through)

MikeT

Thanks for all the replies.
I contacted the campsite, and they gave me a full refund with no fuss. Paid into my bank account first thing yesterday.

Cheers Mark

The announcement of a reduction of VAT from 20 to 5% should be interesting. I have paid upfront for two bookings, August and September. Presumably should get a rebate?

If my maths is correct that will be a rebate of 12.5% off the original price.

I doubt it. VAT is applicable at time of transaction. The seller may well already have passed it on to HMRC depending when his return was due. They don't do VAT rebates.

Stewart

Quote: Randa france wrote in post #12

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I'm a bit behind the times with this announcement Ray. Are they obliged to pass it on to the punter or can they just up their prices so as to hang onto it to cover their losses?
Randa

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