We booked ours in for a service a few days ago for next spring. We were told he only had a few days left between January and Easter. Booked in for end of March before we go to France.....

Quote: eribaMotters wrote in post #3

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Finally had clarification back from Hymer.
The supplying dealer is supposed to inform you the first service and water ingress needs to be completed before the end of the first year.
After this 1st year service then subsequent services should be within 6 months or "birthday".
I still do not know if the 6 months is a grace period because of Covid issues.
Colin

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It is my understanding based on experience with AL that you are correct in what you say re the first water ingress check and the six month slippage permitted on subsequent water check. The anniversary date is key in this respect. However the final water ingress check must be done no later than the fifth anniversary date. This means there may be only six months between the final ingress check and the end of the ingress warranty period. Hope that all makes sense!
I've probably contradicted myself with the final times. What I understand from AL is that the first one is at the end of the first year and the fifth at the end of the sixth year and in between slippage is permitted.

[quote=""|p93331]That all makes sense Robin. My 5 year ingress will take place in July just before the van is 5 1/2 years old and with 1/2 the caravan season over. When not in use it lives in the garage so I would be taking it out in Feb for the last test, bone dry after 1/2 the previous years season. If any water had wormed it's way in it will have had months of warm, dry storage to hide.[\quote]

Colin
Perhaps you'd better leave it outside throughout the winter prior to its last ingress warranty check 😂😂
Robin

We bought our Troll from AL and collected it new in July 2016.

We have had our servicing done at ALV in Tebay, as it is jus over an hours drive away.

When we had our service done in August the engineer thanked us and said that they probably wouldn't see us again and I assumed that that was because the water ingress warranty would run out in 2022...................

MikeT

We're out of all warranty's now but I think I'll keep the water ingress check going on a yearly basis and have a service done every two years as we don't use it that much.

The 'value' I see is that if you have an Eriba dealer do the ingress test it gets recorded on Hymers database. Or having just written this does it????? I'll have to check that and get back to you.

Hi Colin

Just checked our documents provided by ALV after our August Service which was £330 incidentally.

There is a Leak test protocol document and then a Inspection protocol - both appear to be Hymer generated. I'm certain that ALV keep a copy on file but unsure as to if they send anything to Hymer.

Interestingly the Month of leak tset part of the Leak Test protocol only has tick boxes going up to 60 months, almost suggesting that Hymer don't expect owners to continue after this time. Curiously the Month of inspection execution tick box on the other form goes up to 72 months.

I have no problem with ALV's service but think that for ease of not having to drive to Tebay & probable lower cost we will look to find a good local independent engineer to carry out the service & ingress test..

MikeT

I am continuing to have my van serviced by Sandy at Jandi (booked in for next April) and water ingress for warranty is booked in at Knowetop for August. The latter test is 14 months after this year's test and well within the conditions laid down.