I have had many problems with these lights in my 2015 430. For example - the steam from the boiling kettle turned the lights on/off/on/off. The central light above the main table would start to go on/off/on/off intermittently....... after it had been on for a while. Of the four touch sensitive lights 3 have been replaced, the fourth will be changed next week when its in for a service. The trouble is once they start flashing the only way to turn them off is to kill the 12V supply. So you flick the 12V kill switch, the lights are off, you switch the 12V supply on. Wonderful no flashing lights, so you don't touch the lights but sure enough at some point they will go on. Infuriating. But that's technology! Oh yes, the new lights seem to cure the problem.

Hi Colin, I have one which can be a bit temperamental

if you can live with it for the next twelve months get Lowdhams to do the awkward one on your next service..

We have the same problem with our 2017 420GT the three flush LED lights turn on themselves----seems to be associated with cold or damp so can happen in the middle of the night.
Contacted Lowdhams last week who seemed unaware of problem (short term memory issue?). They said they will contact Hymer to see if it is a known problem and get back to me within 7 days.
Today is now 7 days and had not heard anything so I chased them up.

Bill
Latest is that they have contacted Hymer and it is a known problem and that replacements have been authorized although may not have been sent yet. They have promised to let me know.
Pretty poor customer service all round!

Quote: eribaMotters wrote in post #9

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Bill,


Hymer have said this is not a problem.........




Colin

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The touch lights over the sink and hob used to go out unexpectedly. AL said they thought they were too sensitive. One of the reading lights over the bed didn't work - gave only a faint light. Annoying but all fixed under warranty by AL at the first service. When the van was just coming out of warranty early this year we realised that the two rocker switches for the outside light were the wrong way round! Fixed by mobile service man and now OK.

Hi Colin,

Thanks for the tip. We had a couple of hinges come loose on our recent trip to France. I put it down to normal "bedding in" . I will keep a closer eye on them.


Bill

No you are not. We are experiencing the same issue. Four of the units have been replaced, two of which are still causing problems. I've moved them to different locations to confirm that is the light and not a supply/wiring issue. I've been trying to locate other suppliers as there is obviously a manufacturing problem with the Hymer-souced products but not had any luck thus far. It's a really frustrating irritation. I'm surprised that it is taking so long to resolve. Lowdhams don't seem to be connecting the dots as far as general awareness of the issue is concerned. AL knew about it but had no advice as to a sensible solution.

I should think Lowdhams do know about it alright. My under-warranty Troll was with them in January this year for a replacement water heater element and for a replacement touch-sensitive light over the rear bed area. They took my defective light and (allegedly) sent it off to Hymer so that the correct replacement could be obtained. Four or so weeks later they sent me a replacement (allegedly) light unit as I had happily said I would install it myself. Thing is the 'new' light unit still keeps coming on in the middle of the night and waking me up just like the 'original' one! (I think it must be the damp from my exhalations). Clearly the quality of these things is rotten.
So If you find a new supplier do please tell because I've now disconnected the ruddy thing in order to get some uninterrupted sleep!