I am just renewing with Saga,as we speak(sort of ) for the 3rd year.Never had to make a claim so can't comment.However,I recommended Saga to a friend who was buying a 2ndhand Bailey from a dealer,so he took out a policy,bought the van,they( Dealers) hooked up the unit ready to go,as my friend drove away,down the ramp to the road he was overtaken by the van!! which crashed into the brick built gateposts & ended up being declared a write-off.Saga paid out the full insured amount within a week.can't do fairer than that I think.David