Ouch

Just booked our first year service with AL. Having owned a white box for the last 7 years I was surprised by the year 1 service costs. Service £258 and water ingress report is £90. A total of £348 for a service seems excessive. Is this standard?

Mike

Motters has a deal on servicing. He'll be along shortly I'm sure.

It's difficult with a new van and the need to keep on side with the warranty.

I used to use a mobile guy on my 540's and I've used another recently on the Bailey. He charged £160 all in. He was a member of the Approved Workshop Scheme and that kept the Bailey warranty intact. Where you stand on the Eriba warranty and the AWS I'm not sure.

we just paid £220 at our local service centre, including damp check.

I think I'm right in saying that you can have the annual service done by any AWS vetted tech, which includes most dealers and some mobile guys, and that complies with the warranty. However Hymer tag on a damp check, for which they supply stamps and they only supply them to Hymer dealerships. The stamps are a qualifier for the damp part of the warranty. So you have to go to a Hymer dealership if you want to keep that bit of the warranty operational.

Sorry DM I don't think you have warranty conditions to worry about on your Pan.

Thanks for the information. So I suppose the question is does anyone know of a Hymer dealer/service centre nearer South Wales than AL?

Quote: steamdrivenandy wrote in post #4

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I think I'm right in saying that you can have the annual service done by any AWS vetted tech, which includes most dealers and some mobile guys, and that complies with the warranty. However Hymer tag on a damp check, for which they supply stamps and they only supply them to Hymer dealerships. The stamps are a qualifier for the damp part of the warranty. So you have to go to a Hymer dealership if you want to keep that bit of the warranty operational.
Sorry DM I don't think you have warranty conditions to worry about on your Pan.

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Quote: Mikeje99 wrote in post #6

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Thanks for the information. So I suppose the question is does anyone know of a Hymer dealer/service centre nearer South Wales than AL?

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There is one Hymer dealer who are likely to be nearer to South Wales than AL or Lowdhams and that's Highbridge.

They sell Eriba/Hymer WWB's and Hymer motorhomes and one gets the impression they only really want the franchise for the motorhome business but they are accredited Hymer/Eriba agents and one of the biggest dealerships in the country. They also get excellent customer service reviews on CT, which is relatively unusual for any caravan dealer.

Certainly worth a phone call to save 4 hours of a round trip.

Does it actually say in any of the pre sales literature or the manual that you have to have a Hymer authorised service for the warranty? We had our damp test done at AL last year before or after (cant recall) the spring meet but they couldn't fit the service in (we enquired in like early Feb). So we had a local caravan engineer do the service for half AL's cost, which would have also cost like £50 more in petrol had we done it at AL.

Putting my legal hat back on, a manufacturers warranty is a contract even though you don't actually pay Hymer anything. They make a promise and your 'consideration' (legal term) is buying one of their vans. As with all contracts, you cannot be bound by a term that you didnt know about at the time you bought the van. I knew about the 'damp stamp' but I don't recall ever seeing anything that required Hymer authorised service - not saying it's not there but I don't recall it.

Quote: Blueyonder wrote in post #12

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Does it actually say in any of the pre sales literature or the manual that you have to have a Hymer authorised service for the warranty? We had our damp test done at AL last year before or after (cant recall) the spring meet but they couldn't fit the service in (we enquired in like early Feb). So we had a local caravan engineer do the service for half AL's cost, which would have also cost like £50 more in petrol had we done it at AL.

Putting my legal hat back on, a manufacturers warranty is a contract even though you don't actually pay Hymer anything. They make a promise and your 'consideration' (legal term) is buying one of their vans. As with all contracts, you cannot be bound by a term that you didnt know about at the time you bought the van. I knew about the 'damp stamp' but I don't recall ever seeing anything that required Hymer authorised service - not saying it's not there but I don't recall it.

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