seems like the vw affair,

My husband will like that, Julie LOL Joking aside, I would have cried with frustration. It's terrible when you think of the price of a new eribabe.

To top it all they even had the nerve to glue a vivid blue molded plastic plaque on the rear of the van declaring that it was the companies anniversary and that the Eriba had been supplied by them. i don't object to number plate advertising but please don't deface the lovely look of the Eriba with promotional tack

That is shocking to badge it with promotional tack without asking if they could.

you did the right thing van not as ordered, and glued tack!!!.

perhaps make hymer aware of the lost sale and why..

Hi Baldrick,
I wouldn't fret too much. Every manufacturer produces a 'Friday afternoon vehicle' every now and then, even Rolls Royce. If it happened all the time they'd go bust so I guess it doesn't happen all the time. As Jason at AL said to me about camp-site toilets: "If the toilets are absolutely jaw droppingly fantastic you'll tell 2 or 3 of your friends. If they're the most vile and unhygienic mess imaginable you'll tell the world and his brother". It's a truly, truly awful experience for poor old Brian on what should have been a truly special occasion but I don't think (hope) its endemic.

The fact remains,that the selling dealer has a duty and responsibility to check and rectify faults before the product is delivered to the customer ! If this occurred un checked in the nearest equivalent industry, the car industry, cars could be delivered in all sorts of 'states' in which they left the factory !

Properly carried out PDIs are the answer :)

On reflection of my experience I do think that Lowdhams are the problem and not so much Hymer. The bed frame may have been dismantled to fit my mover isolator switch and the cable for my extra sockets and not assembled back in place correctly, or at all.( this work was done at Lowdams, not at Hymer). The specs not being what I had ordered is the fault of Lowdhams not Hymer. The positioning of the external mains socket is again down to Lowdhams. I wouldn't let my experience put anyone off buying a new Eriba because although expensive they are still a lovely little van, But I would avoid buying it from Lowdhams. Brian.

Lowdhams seem to have dipped in and out of the Eriba dealership business over the years. I wonder if they are missing out on the expertise needed to fit and maintain the after market extras that customers want.

Quote: pianosteve wrote in post #21

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I wouldn't fret too much. Every manufacturer produces a 'Friday afternoon vehicle' every now and then, even Rolls Royce. If it happened all the time they'd go bust so I guess it doesn't happen all the time. As Jason at AL said to me about camp-site toilets: "If the toilets are absolutely jaw droppingly fantastic you'll tell 2 or 3 of your friends. If they're the most vile and unhygienic mess imaginable you'll tell the world and his brother". It's a truly, truly awful experience for poor old Brian on what should have been a truly special occasion but I don't think (hope) its endemic.

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I fully agree!
I have a long list of faults on our 2013 Troll and they are still becoming apparent.
These include some major ones that might not have been picked up in pdi like the bed frames coming apart, gas locker lock failures, bathroom compartment door insecure, dished roof, overhead locker trims split etc etc
I think our current wardrobe problem was caused by an over torqued screw snapping. Over time it has become discovered through repeated movement in transit. I can't believe it just snapped one day.

I have bought two Familia 320s from new, a 2012 from AL which had some electrical issues and this appeared to be a common problem across the 2012 models, with the help of forum information I had the glitches cleared up under the warranty from Lowdhams in Huddersfield. AL had also put there own advertising plate on the back which was screwed into the bodywork which I wasn't impressed with.
My 2016 Familia was bought from Lowdhams in Huddersfield, I got a good trade in price for my old Familia, no workmanship issues and no advertising plate ..
Because Eribas have such a long life most folks will have bought their van second hand so will have never encountered the snags that possibility the first owner may have had to have rectified, granted major issues should be picked up on a PDI, however some problems will only become evident when the van is in use. Personally I still believe Hymer make a quality van, Bigdiddyvan had a very bad experience which sounds like it was due to the dealership.