Hi all, The day that we have been waiting for, for 7 months has finally arrived, my 2008 550 Troll has at last been repaired and ready to trade in at Lowdhams, Nottingham, and my new Troll 540 had arrived. Off we went to do the business.
Looking over the new van was a disaster, a three ring hob had been ordered, a 2 ring hob had been fitted, a gas/electric fire had been ordered a gas only fire was fitted, the exterior mains socket had been fitted exactly where the awning side panel attached to the van instead of between the rear under bed door and the fridge grills as requested. The bathroom door handle mechanism was out of line with its keeper so would not stay closed, and possibly worst of all when I lifted the bed to check out the leisure battery the bed frame fell to bits with screws falling to the floor. What a total joke. Even the workshop manager could not believe what he was seeing. We decided to get our deposit back and take our 2008 Troll back home with us. Even this had its problems as someone had broken the silver fibreglass A frame cover 2 big cracks. At least Russ in the repair shop made an excellent job of repairing the door and bodywork. Now I need to source a replacement cover and Bill Lowdhams for it. It has put me off new Eribas for ever, I will stick with my 2008 550 now. I have had better days

Thanks for your response, just worried that my search for the cover may be fruitless, I'm trying Jandi and AL. Thanks again.

That is so 'Sad' - I, like many others here are really sorry to hear of this disaster :( I hope you can get it sorted in the end,and continue 'happy Eribaing' soon !

So sorry to read this. Appalling customer service that has shattered your dreams, unforgivable. Enjoy the summer with your 540.

These stories about new Eribas are now all too frequent. It is Hymer's poor quality control at fault.
Jandi should be able to source the A frame cover. I have recently replaced mine (2013 Troll) with Jandi supplying it for around £65.

Is there a chance these stories this will reduce or increase the value of older Eriba's,????? sorry to hear of the upset

Sorry to hear about your awful experience but I'm starting to get a little concerned about the potential state our new 310 will be in ! Fingers crossed all will be well but it goes against all I'd heard or read about Eribas and their build quality it's one of the reasons we decided to buy one high price notwithstanding.

Crikey that is awful and hope you get sorted in the best possible way

Thanks for all of the supportive comments, I got my goodwill gesture from Lowdhams this morning, a brand new 2017 model 540 (God knows when I would get it) with everything fitted that I asked for, and in the right place. Wait for it, at 2016 prices?????? Talk about rubbing salt in the wounds. I seriously would not even do a straight swop with my old 550 for a brand new model after yesterday's fiasco. See you all at the summer meet, in my trusty old 550.

Don't worry about values dropping I have not told anyone else about it,

Hi baldrick, l wouldn't worry too much about your new van it should be perfect, just double check everything before handing over the hard earned cash. Brian.

I have to agree with Pete, Lowdhams should have checked the van over before Brian even knew it was there. In my youth I worked for a main agent (car). All new vehicles were given a full PDI before the customer ever saw them. Any problems were then sorted without the customer knowing anything about them.
Does make you wonder about the new vans though, beginning to think the French weren't as bad as we all thought, had assumed the Germans would do it better, huh!